Frequently Asked Questions

Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 12 hours of placement. Please contact us immediately at support@joyraining.com.

Shipping

Q: How long does shipping take?
A: Standard shipping takes 5–7 business days. Expedited options are available at checkout. See our Shipping & Delivery page for details.

Q: Do you ship internationally?
A: Currently, we ship within the contiguous United States only. International shipping is coming soon.

Products

Q: Are your knives legal to carry?
A: Knife laws vary by state and locality. It is the buyer's responsibility to check and comply with local regulations before purchasing or carrying a folding knife.

Q: What materials are used in JoyRaining knives?
A: Our knives feature premium steel blades (such as D2, 440C, or S35VN depending on the series) and handles made from G10, aluminum, or natural materials.

Warranty & Returns

Q: What does the warranty cover?
A: We offer a lifetime warranty against manufacturing defects. See our Warranty & Return page for full details.

Q: How do I return a product?
A: Contact us within 30 days of delivery at support@joyraining.com to initiate a return.

Authenticity

Q: How do I know my knife is genuine?
A: Purchase only from joyraining.com or authorized retailers. Visit our Authenticity page to learn how to verify your product.